Artfiberglass Auto Parts Shipping Information

Our products range in size from small to large and require different shipping methods. We use FedEx to ship small to medium size parts. Large and/or heavy products will be shipped via truck freight. The trucking company used could vary depending on your location. Expedited shipping options are available for additional charges - ask your salesperson for details. All shipping charges should be quoted at time of order although there may be times when we have to call you back to give you a price.

Important Truck Freight Shipping Information:
Certain products must be delivered via truck freight due to size. Whether the item will be installed immediately or not, you MUST inspect the item before signing any paperwork – even if the box doesn’t look damaged. You are allowed to take the item out of its packaging to inspect for damage.

Damages:
Your shipment is insured by the trucking company that makes the delivery – NOT by Artfiberglass, or our suppliers. If you find your item(s) damaged, you MUST have the driver note the damage on the delivery receipt. If the damage is severe, please refuse delivery and call our office immediately 1-541-359-4708 - we will take care of the claim and send you a replacement immediately. If you find the item damaged after you have signed and accepted the item and the damage was not noted on the delivery receipt, neither Artfiberglass nor the trucking company will be able to help you with a claim. By signing the delivery receipt, you are certifying that you have received your item(s) in good condition. If you ship to someone other than yourself, you must let them know to inspect the item(s) for damage. If they sign the delivery receipt certifying that the item was in good condition when it arrived and you find any damage after the fact, neither Artfiberglass nor the trucking company will be able to help you with a claim.

Important International Shipping Information:
In order to ship outside of the United States, all international customers must have a broker set up to receive a shipment at a border location. We do NOT normally ship direct outside of the United States. If you have any questions, please call our office at 1-541-359-4708.

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